1. Returns and Exchanges: For the safety and hygiene of our customers, we do not accept returns. However, we offer exchanges in the event of a defective product or if the item received differs from the description provided. Please contact our customer service within [number of days] from the date of delivery to initiate an exchange.

2. Payment and Security: All products must be paid for in full before shipping. We ensure a secure online payment process, accepting major credit cards and electronic bank transfers. Your payment information is handled with the utmost confidentiality and encrypted for enhanced security.

3. Shipping and Delivery: We guarantee next-day shipping for orders within the UK mainland, Scotland, and Northern Ireland. Please note that weekends and bank holidays are excluded from the delivery timeline. Shipping costs are included in the product price for these regions. International shipping is available at an additional cost—please contact our customer service for specific fees and delivery times.

4. Signature upon Delivery: To ensure the safe and secure delivery of your purchased jewellery, all items require a signature upon receipt. This safeguards against any potential loss or misplacement during transit.

5. Gold Quality and Lifetime Warranty: Our gold jewellery is crafted with premium 22 carat gold, representing the highest standard of purity. We offer a lifetime warranty for the metal, guaranteeing its authenticity and quality. This warranty covers any manufacturing defects or abnormalities in the gold.

6. Item Availability and Updates: Please note that due to our physical stores and online presence, some items may sell out before we have the opportunity to update the website. In the event that an item you have purchased becomes unavailable, our customer service team will promptly reach out to you. You will be offered an alternative option of a similar value and style, or the choice of a full refund. We strive to maintain accurate inventory information, but unforeseen circumstances may arise. Rest assured, we are committed to providing you with excellent service and ensuring your satisfaction. If you encounter any issues regarding item availability, our customer service team will be available to assist you in finding the best solution.

Your satisfaction and safety are of utmost importance to us. If you have any further questions or concerns regarding our terms and conditions, please don't hesitate to reach out to our dedicated customer service team.

Competition Terms & Conditions

1. To enter the competition, you must like the post, share it to your Instagram story, and tag three genuine friends in the comments section.
2. Only genuine followers are eligible to enter the competition. Any entries found to be from fake or giveaway-only accounts will be disqualified.
3. The competition is open to residents of United Kingdom aged 18 years or over.
4. The prize is a Necklace with a pendant, and the winner can choose to collect the prize from one of our two stores or pay for postage to have it shipped to their address.
5. The winner will be chosen at random and notified via Instagram DM within 24 Hours
6. The winner must respond within 24 hours to claim their prize. If the winner fails to claim their prize within this time, another winner will be selected.
7. The prize is non-transferable, non-refundable, and cannot be exchanged for cash or any other products.
8. By entering the competition, you agree to be bound by these terms and conditions.
9. The competition is in no way sponsored, endorsed, or administered by, or associated with, Instagram.
10. Haroon Jewellers LTD reserves the right to cancel, terminate, modify or suspend the competition in whole or in part, at any time and without notice, in the event of fraud, technical failure, or any other factor beyond our reasonable control that affects the integrity of the competition.
11. By participating in the competition, you agree that Haroon Jewellers LTD may use your name and Instagram handle in any promotional material related to the competition or for marketing purposes.